Common Criteria Questions

Common Questions

Q: Can I change criteria after creating a listing? A: Yes! You can edit criteria for any individual listing at any time. Changes apply immediately, even to applications currently under review.

Q: What if I need different criteria for one property? A: You can override any criteria setting at the property level without changing your default criteria set. This is common for condos with HOA restrictions, special projects, or unique properties.

Q: Will Rentzap prevent me from setting illegal criteria? A: We automatically enforce mandatory state and local rules (shown as "mandatory regional rules" in your criteria). However, we can't catch everything - consult with an attorney about your specific criteria.

Q: How do I know which criteria set to use for which property? A: When creating a listing, you'll select which criteria set applies to that property. Most properties use your "Standard" criteria set.

Q: Can applicants see my criteria? A: Yes! Your criteria appears on the application landing page. This is intentional and helps with fair housing compliance - everyone sees the same requirements.