Listing Statuses

Your listing status automatically updates based on application activity, giving you instant visibility into where each unit stands in the leasing process.

Active

No applications are currently in review, but your listing is live and accepting applications. This is your standard "open for business" status - the property is visible to prospects and ready to receive applications.

App in Review

An application is currently being processed by our underwriting team. While the listing remains live and continues accepting new applications, only one household is reviewed at a time.

If additional information is requested, that household has 24 hours to respond if there is another household in line. If they do not respond within 24 hours, the application is considered abandoned and we move to the next household in the FIFO queue.

The listing stays in App in Review until:

• the application meets criteria (moves to Pending), or

• the application fails, is withdrawn, or expires (returns to Active)

Pending

You have at least one application that Meets Criteria and is waiting for your final decision. Processing halts until you approve or deny the application.

The listing will remain in Pending until you take action.

• If you approve the household → the listing moves to Closed.

• If you deny the household → the listing returns to Active and processing resumes.

This status signals that the next step is entirely in your hands.

Closed

The listing has reached its final state. This occurs when:

• you approve an applicant who met criteria, or

• you close the listing for other business reasons (property no longer available, owner decision, maintenance issues, etc.).

Once a listing is Closed, no new applications are accepted.

Rentzap will automatically reach out to any unprocessed households to offer a refund or transfer to another listing.

Key Decision Points

1. When an application shows "Meets Criteria" → Your action needed: Approve or Deny

2. When an application shows "Criteria Not Met" → No action needed: We send Adverse Action notice.