> For the complete documentation index, see [llms.txt](https://help.rentzap.com/help-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.rentzap.com/help-docs/guides/criteria-building-guide/assistive-animal-documentation.md).

# Assistive Animal Documentation

What it controls: Whether our team reviews service animal and ESA letters for validity.

Options:

* Yes: Our team reviews all service animal documentation
* No: Accept all service animal claims without review

⚠️ Recommendation: Select "Yes"

**What Our Team Does**

When "Yes" is selected, our team follows HUD guidelines to review:

For Emotional Support Animals (ESAs):

1. Provider Verification:
   1. Licensed healthcare provider (doctor, psychiatrist, therapist, etc.)
   2. Not a family member
   3. Active license in their state
   4. Verifiable identifying information (name, license number, state)
2. Letter Contents:
   1. Confirms applicant has a disability
   2. States the animal is necessary to support their disability
   3. From a legitimate healthcare practice (not a pay-for-play website)
3. Red Flags We Watch For:
   1. Letters from "ESA registration" websites
   2. No verifiable healthcare provider information
   3. Missing disability or necessity statement
   4. Provider not licensed in applicant's state

For Service Animals:\
Much simpler - we can only ask two questions:

1. Do you have a disability?
2. What is your animal trained to do?

Note: Service animals require specialized training to perform tasks related to a disability. Documentation is not required, and we cannot ask for proof of training.

**The Gray Area**

⚠️ Important Reality:\
Some ESA letters exist in a gray area:

* Legitimate online tele-health appointments with real doctors
* Technically valid letters that meet minimum requirements
* Situations where it's unclear if the provider has an ongoing relationship with the applicant

Our Approach:\
We verify to the best of our ability within legal limits. We share copies of all documentation with you, and ultimately, you decide whether to approve.

**What You Receive**

When an application includes a service animal or ESA:

* Copy of the letter/documentation
* Our team's assessment of validity
* Notes on any concerns or red flags
* Included in your application summary email