Meet Your Underwriting Team

At Rentzap, we don’t just give you software, we give you a team.

Every application you send through Rentzap is reviewed by trained professionals who combine automation, human judgment, and legal expertise to ensure every decision is fast, fair, and compliant.

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Who Reviews Applications?

Your applications are reviewed through a structured process that combines AI precision with human expertise. Here’s how our team is organized:

• Processors These are your front-line reviewers who handle about 90% of applications. They:

  • Handle all communication with applicants

  • Collect and verify documents and data

  • Flag any complex, unclear, or suspicious situations

• Head of Underwriting Oversees the entire processing team and steps in when judgment or nuance is required. Responsibilities include:

  • Handling escalations

  • Making complex decisions

  • Ensuring quality control

  • Acting as the final authority on borderline cases

• Legal / Attorney Network Our legal partners are available for specialized scenarios involving:

  • State-specific regulations

  • Fair housing compliance

  • ADA and reasonable accommodation requests

  • Unusual or high-risk circumstances

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Team Training & Expertise

We invest heavily in training to ensure every reviewer upholds Rentzap’s standards for accuracy, fairness, and compliance.

Our team completes:

• Fair Credit Reporting Act (FCRA) Training

  • Legal use of credit reports

  • Adverse action procedures

  • Consumer rights and data handling

• Fair Housing Training

  • Protected classes

  • Disparate impact awareness

  • Reasonable accommodation protocols

• Underwriting Training

  • Income verification methods

  • Document authentication

  • Risk assessment and criteria application

• Ongoing Development

  • Weekly team reviews

  • Case study discussions

  • Legal updates and quality control sessions

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Team Hours & Coverage

We operate 8 hours per day, 7 days per week, with coverage even on most holidays (excluding Christmas and New Year’s Day).

Response times:

• Business hours: Usually within hours

• Evenings: Next morning

• Weekends: Same day or next day

• Holidays: May be slightly delayed

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Why This Matters

Most screening tools stop at automation. We go further to give you a real underwriting team that ensures every decision meets your standards and stands up to scrutiny.