Application Statuses

Applications move through these statuses as they progress through the processing. They're organized here in the typical flow from start to finish.

Active Processing Statuses

Started Applying

The household has begun the application process, but at least one required application is still incomplete. This may happen when an applicant hasn’t finished entering all required information or when we are still waiting for additional household members to apply.

These are potential opportunities for follow-up if you want to encourage completion.

Submitted Application

A complete application has been received for every adult in the household, and the file is now in the queue for processing. Applications are processed in the order they are received (FIFO – first in, first out).

No action is required from you at this stage.

Reviewing Application

Our underwriting team is actively processing the household’s application. We're verifying income, reviewing documentation, checking for fraud, and running all necessary checks. Only one application is reviewed at a time.

Requested More Information

We've identified missing information, unclear documentation, or items that require clarification. Our team has already reached out to the applicant(s) to collect what’s needed, and we handle all communication on your behalf.

No action is required from you unless we specifically contact you for input or approval.

Decision Point Statuses

Meets Criteria

The application has passed our underwriting review and meets all qualification requirements. It's now ready for your final business decision. You can approve or deny based on your needs.

Criteria Not Met

The application did not pass underwriting requirements based on your listing criteria. These automatically move to "No Longer Active."

Final Decision Statuses

Approved

You've made the final decision to accept this applicant as your tenant. They've passed underwriting and you've confirmed them for the unit.

Denied

You chose not to move forward with this applicant. This could be because you selected another qualified applicant, the property is no longer available, or other business reasons.

Inactive Statuses

Withdrawn

The applicant decided not to proceed with their application.

Abandoned

An application that was started but never completed or applicant's stop responding to requests for more information.