# Understanding Your Application Queue ## Queue Sections Explained ### **Approved** Applications where you've made the final business decision to accept the tenant. These applicants have passed underwriting, met your criteria, and you've confirmed them as your new tenants. This is your "done and moving in" section. ### **Ready for Next Steps** Applications that have been fully underwritten and meet your criteria. These are waiting for your final business decision. Our team has completed all verifications and evaluations and now the ball is in your court to approve or deny based on your business needs. ### **Requested More Information** Applications where we need additional documentation or clarification from the applicant. Our team is actively following up to get the missing pieces. You don't need to do anything here - we're handling the back-and-forth communication. ### **In Review** Applications currently being processed by our underwriting team. We're verifying income, checking for fraud, reviewing documents, and running all necessary checks. These are actively being worked on. ### **Submitted** Fresh applications that have just come in and are queued for processing. These will move to "In Review" as our team begins working on them. {% hint style="info" %} **Important:** Applications here are displayed in the order they were received (oldest to newest from top to bottom). This is your "backup queue" - perfect for when applicants ask about their "place in line." {% endhint %} ### **Started Applying** Prospects who have begun filling out an application but haven't submitted it yet. These represent potential opportunities for follow-up if you want to encourage completion. Most recent activity appears at the top, so you can see who's actively working on an application right now. ### **No Longer Active** Applications that have reached an end state without becoming tenants. This includes: * **Withdrawn** - Applicant decided not to proceed * **Abandoned** - Started but never completed after extended time * **Criteria Not Met** - Failed underwriting requirements * **Denied** - You chose not to move forward despite meeting criteria (found another tenant, property no longer available, applicant didn't pay move-in funds etc.) ## Understanding Decisions Rentzap operates with two separate decision points that work together to give you both objective screening and business flexibility. Our underwriting provides the compliant qualification assessment, while you maintain complete control over the final tenant selection based on your business circumstances. ### **Underwriting Decision** (Our Team) "Meets Criteria" or "Criteria Not Met" - This is our objective assessment based on our underwriting verifications and evaluations against your preset criteria to determine if an applicant qualifies "on paper". ### **Final Decision** (You) "Approved" or "Denied" - Your business decision taking into account timing, property availability, or other factors beyond pure underwriting qualification. {% hint style="info" %} An applicant can "Meet Criteria" but still be "Denied" for various business reasons. For example, another applicant was chosen by the owner without your knowledge, move-in funds weren't paid, the HOA rejected the applicant's work vehicle, timing didn't align, or circumstances simply changed. Sometimes factors beyond the screening itself prevent a qualified applicant from becoming the tenant. This separation ensures you get thorough, compliant screening while maintaining full business control over your units. {% endhint %} ## Pro Tips * Applications flow naturally from bottom to top as they progress through stages * The queue is updated in real-time, so you're always seeing current status * Click any application to see full details and processing session notes * Use the "Submitted" queue order to see "backup" applicants' position --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.rentzap.com/help-docs/using-the-product/understanding-your-application-queue.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.